Delivery

International – Worldwide Delivery

Please change your shipping country

Before shopping with international delivery, please use the ‘Ship to’ dropdown to select your shipping country (located top right of the page on desktop or in the mobile menu).

  • Overseas orders are fully tracked and sent by our fulfilment partner Global-e.
  • Delivery options and shipping times specific to your country will be displayed at the checkout. Deliveries can take a little longer at busy times.
  • Please note we cannot deliver to BFPO, international PO boxes, Army Post Office or Fleet Post Office addresses.

For more information on international delivery, please change your shipping country and visit the delivery page.

CUSTOMS AND DUTIES

Tax and duty is handled by our fulfilment partner, Global-e. Please change your shipping country and visit the delivery page for more information.

As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches your chosen shipping country.

You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs.

We don’t have any control over customs and import tax and we can’t tell you exactly how much you will be charged, as this varies widely depending on your shipping country. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your shipping country’s customs office for more information before placing your order.

How To Pay

Completely secure payments

You can pay online in a completely secure environment, we accept payment by all major credit or debit cards, PayPal, Klarna and Apple Pay.

If you pay by debit or credit card, your card details are processed by Adyen, an accredited payment service provider. Adyen, PayPal, Klarna and Apple Pay protect your payment details from interception because they scramble (or encrypt) the details before they are sent from your computer to theirs.

For international payments, we have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your MountCove products to over 100 destinations worldwide! For more information, please change your shipping country and visit the ‘How To Pay’ section of the Delivery page.

GIFT CARDS

To pay for your order with a MountCove Gift Card, select ‘Redeem a Gift Card’ at the Review & Pay stage of checkout and the value will automatically be deducted from the overall cost of your order.

Gift cards can only be redeemed on UK & Channel Isles purchases via our website, in MountCove shops or over the phone with our Customer Services team. They cannot be redeemed in our Clonakilty shop or on international purchases.

You can check the amount on your Gift Card by visiting our Check Your Gift Card Balance page, during the Review & Pay stage at checkout, asking in a MountCove shop or by contacting our Customer Services team.

Free UK Returns

28 day ‘no quibbles’ returns policy

If you have bought (or received!) an item and it’s not quite right, don’t worry, we’ve got a ‘no quibbles’ returns policy. You have 28 days from the day you receive your purchases to return your items.

UK returns are free. For more information please visit our Returns page.

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel. You can return your items quickly and easily with our UK returns portal. For more information please see our Returns page.

Proof of purchase required. This does not affect your statutory rights.